Engraved Products FAQ
Order Processing And Shipping
We strive to get orders engraved and shipped as quickly as possible. Typical turnaround time is 1-7 business days. All orders are sent with tracking and you will receive an email with the tracking number when your order ships.
All orders are shipped from Oregon.
Leather, stone and wood products are natural and will have variations in color, pattern, tone, grain, reaction to the laser etc. No two products are alike. This is completely normal and what makes these products unique.
Do you offer digital proofs?
Yes, we are happy to send you a proof after purchase if you select that at checkout. Proofs are sent to the email address on your order within 1-2 business days (usually within a few hours). Work will not start on your order until we hear back from you with proof approval. Please respond as soon as possible. If we do not hear back from you within 7 days we will cancel/refund your order.
Can I return or exchange my engraved product?
We are not able to accept returns or exchanges as every order is personalized just for you and cannot be resold.
If we have not started work on your order we will cancel/refund.
We do not include packing slips/receipts in our packages. Many orders are gifts and delivered directly to the recipient so we do not include this info. You can print your receipt from your email confirmation if desired.
I have a question how can I contact Run Wild Designs?
Please send us an email at: firstname.lastname@example.org. We will respond as soon as possible.